Care in Hand
Our Care Services
At Care in Hand we strongly believe everyone should have the freedom to choose how they want to receive care and support, providing them with the opportunity to live life as fully and independently as possible.
We understand that people have different caring needs; our people-focused care varies from help for a couple of hours a week on everyday tasks to 24 hour qualified nursing care. Our personalised approach to caring is developed around people’s needs.
Finally, we want to care for our clients’ well-being by ensuring they remain as independent as possible.
Why Care in Hand
Care in Hand is a Pembrokeshire-based provider of high quality care and support. Offering bespoke and tailored services, Care in Hand aims to meet the ever-growing need for cost-effective and flexible care solutions for all. Established in 2002 and owned and managed by registered general nurses, the company has grown over the years into a recognised provider of community care.
According to Pembrokeshire County Council care provision framework, Care in Hand is one of eight care providers of social care support. Care in Hand works closely with Hywel Dda Health Board providing nursing and social care support where required. As well as offering Hourly Domiciliary Care within Southern Pembrokeshire, Care in Hand offers a Live in Care throughout Pembrokeshire. Complex Care is an area of increasing focus and work for the company also.
Our Team is made up of trained social care professionals with a range of clients from older to young – all with varying needs. We take a holistic approach to our work, looking at every customer’s individual needs through a people-focused perspective. We invest heavily in professional development for Our Team members with regular review and training to ensure skills and knowledge levels are kept up to date.
Care in Hand is registered with the Care and Social Services Inspectorate for Wales (CSSIW) as a domiciliary care and nursing agency. For more information visit

Could you be a professional carer? Care In Hand is recruiting for Fishguard and Nearby Areas Community Carers skilled or new to caring. Good rates of pay and mileage paid. See website for full details. Guaranteed hours with permanent contracts full time or part time Flexible contracts for students or ad hoc applicants 7 day training programme at start of employment including Dementia Friends Further progression is available for people that want more of a supervisory or managerial role. For more information look at our website where you can apply online or email you CV to Award Winning Provider

Care in Head regional office


Care in Hand
The Laurel House,
SA69 9DY

Tel.01834 811 333
Fax: 01834 813 994

The Care in Hand office is open from 09.00am until 5.00pm.

Our emergency / on call team is available from 6am – 10.30pm
Ph: 07985 593 171

Des Marsh has been a client with Care in Hand for six years. He has become close to the small team of care workers who work with him to provide the tailored care service he requires. Here, Des shares some of his story:
“Five years ago after spending three months in hospital, arrangements were made by Pembrokeshire local authority for a care manager from Care in Hand to visit me. We discussed how they could help me stay in my home while also receiving all the care I needed. I instantly felt reassured by them that I would be able to cope, providing I had regular visits.
“I was discharged from hospital and carers from Care in Hand started helping me that very same day. During the first few weeks, two carers visited four times each day. They helped with various aspect of my daily living activities, things that I simply couldn’t do myself anymore. As I started to get my strength and mobility back, the number of visits dropped to just two carers visiting me once a day.
“I have always found my carers to be very reliable and if they are going to be a little late, or if they are on holiday or unwell, I always know. All of the staff within the management team I have come to know on first name terms, and are always friendly, professional and polite. Whenever I need anything more than my normal Care Plan includes, I simply pick up the phone to Carol or Emily and I know that I’ll be OK.
“I would not hesitate to recommend Care in Hand to anyone.”

Paul Murch, 38, from Tenby receives live in care and support from Care in Hand. He lives alone in his own home in Tenby, and has been receiving support from his live in support workers, Jan Overhill and Barrie Davies for nine months. Here, you can read about his story.
“I was diagnosed with Huntington’s Disease about 10 years ago and soon had to accept that there were some decisions I needed to make about living with the illness. I’ve always been a very independent person and the thought of leaving the comfort of my own home just seemed wrong to me. And when I was told about Care in Hand’s live in care service, I soon realised it was the best option for me.
“Jan and Barrie have been my regular supporters for some time now, spending two week periods at a time working with me. Although I am mobile, they give me that extra peace of mind that I need to live within my home. They help with cooking or cleaning when I have bad days, or at other times they’re just great company, and we’ll often play a game of golf, go to the pub for a drink or even just sit and talk football.
“I couldn’t ask for better supporters than Jan and Barrie. I think of them more as my mates now rather than carers. We have a lot of fun and they have already helped me to understand how to live as comfortably and as freely as possible with my illness. I can’t fault the care I receive one bit, and would encourage anyone in the same position as me to consider live in care.”

Three Care in Hand (CiH) staff members have an extra spring in their step after being singled out for special praise by client Joan White, who sent a card and a letter to their manager to express her gratitude for their help.
Seventy-two-year-old Joan, who lives in Pembroke with her husband, Terry, has been looked after by CiH since November 2014.
Due to on going health problems it has been a tough couple of years for Joan, but CiH carers Sylvia, Kate and Michaela have worked hard to make her life easier.
“I’d like to sing the praises of all three women,” wrote Joan. “You are very lucky to have Michaela working for your company. She’s devoted to her job and to dealing with your clients. I can’t praise her enough. Considering she has only been working for you for three months, she is another Kate or Sylvia – two of your best carers.”
Joan also referred to the women’s “immaculate” appearance and the excellent rapport she has with the trio, before expressing a desire for her letter to be displayed for others to read.
“I have no objection to this letter going on your notice board,” she wrote. “I’m sure these women would appreciate a little praise now and again.”
Thank you, Joan. And well done Sylvia, Kate and Michaela.